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Customer Relationship Management (V-U)

(45 Lectures Available)


S# Lecture Course Institute Instructor Discipline
1 Introduction and Overview of CRM (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
2 Purposes of CRM (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
3 Customer Service Facilitation (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
4 Customer Services (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
5 History of customer services (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
6 WHAT DOES A CUSTOMER WANT? (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
7 Customer Complaints and its Handlin... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
8 Implementation of CRM (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
9 How to construct CRM program? (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
10 Analytical CRM (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
11 Improving Customer Relationships (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
12 General Tips for Customers Satisfac... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
13 Customer Service Training workshop (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
14 Customer Service Training workshop ... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
15 Strategic Management (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
16 Implementation of Strategic Managem... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
17 Why Strategic Management Plans Fail... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
18 Specific Skills for CRM (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
19 Customer Retention (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
20 Customer Loyalty (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
21 Types of Loyalty (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
22 Why Do Customers Defect? (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
23 Public Relations (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
24 Public Relation (continued) (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences
25 CRM- ONE- to-One Marketing to the N... (V-U) Customer Relationship Management (V-U) Virtual University Mr. Amjad Habib Mirza Social Sciences

of 2 45 Lectures Available.